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Win back the ones that got away.

Abandoned cart recovery tactics, benchmarks and the occasional opinion for stores, properties and box offices.

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Illustration of a hotel reception desk with a bell and keys, city view behind
HospitalityFeb 11, 2025

Introducing Retain: 4 New Tools to Help Hotels Increase Direct Bookings

We’re always looking for new ways to help our hotels maximize direct bookings and reduce reliance on OTAs. That’s why we created Retain!

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What is your abandonment rate?

Two numbers from your analytics. Get your rate and see how you compare to your industry.

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How much could you recover?

Plug in traffic and average order value to see recoverable revenue per month.

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HospitalityJan 5, 2024

Google’s Bulk Sender Requirements: A Positive Turn for Cart Abandonment Recovery

We understand that recent announcements regarding Google's new bulk sender requirements may have sparked concerns about the future of your cart abandonment recovery campaigns. As y...

Housekeeping trolley stacked with folded towels in a dim hotel corridor
HospitalityDec 19, 2023

AI in Hospitality: Understanding How to Leverage AI for Hotels

Whether it’s room service, housekeeping, replying to reviews or increasing direct bookings, AI for hotels is already permeating the industry.

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HospitalityNov 28, 2023

Hospitality Influencer Marketing: Building Authentic Partnerships for Wider Reach

How do you ensure your hospitality influencer marketing campaign is a success? Today, we’ll review exactly how to find the right ....

Long, dim hotel corridor lined with doors and wall lights
HospitalityNov 21, 2023

Hotel Marketing Automation: Generating High-Quality Leads for Your Sales Funnel in 2024

Hotel marketing automation is growing in popularity, as hotel marketers are continually pressured to adapt to the evolving digital ...

Traveller wheeling a suitcase past a lit hotel front on a wet street
HospitalityJul 28, 2023

Maximizing Direct Bookings: The Impact of Enhanced Online Visibility for Hotels

The travel and tourism industry continues to be highly competitive, with people eager to travel again and hotels and chains vying for business against online travel agencies, vacat...

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HospitalityJul 24, 2023

Harnessing Authenticity: The Game-Changing Role of User-Generated Content in Elevating Direct Bookings

In case you haven’t noticed – user-generated content (UGC) is the latest darling of the marketing world. When we think about the reasons why UGC is so effective across audiences, i...

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HospitalityJul 18, 2023

Hotel SEO: Boosting Your Hotel Website’s Search Visibility

Search engine optimization (SEO) should be a go-to strategy for hotel marketing, especially to increase direct bookings – but it isn’t.

Hand signing a guest book on a hotel reception desk beside flowers
HospitalityJun 15, 2023

The Importance of Hotel Reputation Management for Increasing Direct Bookings

In this article, we’ll unlock the secrets of effective online hotel reputation management that can propel your hotel to new heights of success

Two people clinking cocktails on a rooftop at sunset over a city
HospitalityJun 13, 2023

How to Leverage Social Media to Increase Your Hotel Direct Bookings

Are you a hotelier dealing with the burden of high commission fees demanded by OTAs? Luckily, we live in a day and age where social media...

Hand on a laptop in bed beside a breakfast tray with coffee and pastry
HospitalityJun 8, 2023

10 Simple but Effective Direct Booking Tactics for Your Hotel Website

Building a strategy focused around direct booking tactics can produce up to 30% more revenue, because you aren’t shelling out...

Guest with a suitcase waiting at a dark stone hotel reception desk
HospitalityMay 31, 2023

Are You Ghosting Your Guests Without Even Realizing It?

Guests feeling overlooked can lead to frustration and dissatisfaction, ultimately damaging your hotel's reputation and bottom line You might be familiar with the term "ghosting" in...